IOS Mail Setup

To configure an IOS device to work with your HITS e-mail account, follow these steps:

IOS Mail Setup


  1. On the home screen, tap Settings, and then tap Mail, Contacts, Calendars.
  2. Tap Add account.
  3. Scroll to the end of the list, and then tap Other.
  4. Under Mail, tap Add Mail Account.
  5. In the Name text box, type the display name that you want to appear on messages you send.
  6. In the Email text box, type the e-mail address of the account that you wish to email from (for example, user@example.com).
  7. In the Password text box, type the password for the e-mail account that you choose.
  8. In the Description text box, type a description for the account.
  9. Tap Next.
  10. Select the type of incoming mail server that you want to use: If you want to use IMAP, tap IMAP or If you want to use POP, tap POP.
  11. Under Incoming Mail Server, in the Host Name text box, type mail. followed by your web address (for example, mail.yourwebsite.com)
  12. In the User Name text box, type the e-mail address of the account that you wish to email from (for example, user@example.com).
  13. In the Password text box, type the password for the e-mail account that you choose.
  14. Under Outgoing Mail Server, type the same values that you used for the incoming mail server in steps 11 to 13.
  15. Tap Next. iOS verifies the mail server settings. This process can take several minutes.
  16. Confirm that Mail is set to ON, and then tap Save. iOS adds the account.
  17. On the home screen, tap Mail. iOS downloads the messages in the account.

Your email should now be downloading to your new inbox. We reccomend you do this intially via WI-FI as it could take some time over mobile network.

Configuring IOS to delete messages when using IMAP

If you set up iOS to access an e-mail account using IMAP, you receive the following error message when you try to delete an e-mail message:
“Unable to Move Message – The message could not be moved to the mailbox Trash.”

Although the e-mail message does not appear in the iOS inbox, it is still on the mail server. (You can verify this yourself by checking the e-mail account in Webmail or another client application.)

  1. On the home screen, tap Settings, and then tap Mail, Contacts, Calendars.
  2. Under Accounts, tap the account that you want to modify.
  3. Under IMAP, tap the account name.
  4. Scroll to the bottom of the page, and then tap Advanced.
  5. Under Mailbox Behaviors, tap Deleted Mailbox.
  6. Under On the Server, tap Trash.
  7. On the top menu bar, tap Advanced, tap Account, and then tap Done. Any messages that you delete on iOS are now also deleted on the mail server.